Shinnez Shipping Policy
All orders are processed within 2 to 10 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Shipping Rates and Estimates
Shipping charges for your order will be calculated and displayed at checkout.
| Shipping Option | Estimated Delivery Time |
| USA | 3 to 7 business days |
International Shipping
Currently, we have 9 separate shipping regions, and each region has its own rates. We offer international shipping to the following countries:
- The United States of America (U.S.A. or USA)
- Europe
- A, B, C – Aland Islands, Albania, Andorra, Austria, Azerbaijan, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic
- D, E, F – Denmark, Estonia, Faroe Islands, Finland, France
- G, H, I, J, K – Georgia, Germany, Gibraltar, Greece, Guernsey, Hungary, Ireland, Isle of Man, Italy, Jersey, Kazakhstan, Kosovo
- L, M, N – Latvia, Lithuania, Luxembourg, Macedonia, Malta, Moldova, Monaco, Montenegro, Netherlands
- P, R, S – Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Svalbard and Jan Mayen, Sweden
- U, V – Ukraine, Vatican City
- The United Kingdom (UK)
- EFTA states
- Iceland, Liechtenstein, Norway, Switzerland
- Canada
- Australia/New Zealand
- Japan
- Brazil
- Worldwide (Also included Mexico)
We don’t ship to some countries because of legal restrictions or shipping carrier limitations.
The list of restricted countries may change depending on world events, but for now, we don’t ship to the following destinations:
- Ukraine
- Russia
- Belarus
- Ecuador
- Cuba
- Iran
- Syria
- North Korea
Our shipping carriers also don’t offer international shipping to the following countries:
- Afghanistan
- Bhutan
- Brunei
- Chad
- Laos
- Libya
- Mongolia
- Samoa
- South Sudan
- Timor-Leste
- Turkmenistan
- Yemen
The list of countries where our shipping carriers don’t offer international shipping may change. You can always review the up-to-date list on the USPS homepage.
The list of countries may change periodically.
Shipping charges for your order will be calculated and displayed at checkout.
| Shipping option | Estimated delivery time |
| International | 5 to 20 business days |
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Shinnez is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
Returns and Exchanges
In the event that your order arrives damaged in any way, please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don’t hesitate to contact us at [email protected].